We at LORE Australia are committed to complying with Australian consumer protection legislation when it comes to returns and refunds. We believe in supplying great products that our community love. We will always strive to ensure our community is happy with our products and services.

Damaged or faulty goods can be exchanged or refunded as per your rights as a consumer. Please contact us if you have any concerns.

Once items are shipped LORE Australia is not responsible for lost or damaged goods by any postal or freight company. Insurance can be purchased for your items at the check-out stage of purchase.

We are always happy to discuss any issues and provide a solution for our community members on a case by case basis.